Where can I find an affordable handyman with good quality work?

Through The Handy Hack by HaciGroup, you can connect directly with skilled local neighbors and vetted handymen for affordable, good quality home repairs without corporate middleman markups.

What are community rides and how does NELA Ride help the community?

NELA Ride is a nonprofit community rideshare serving Northeast Los Angeles (Highland Park, Eagle Rock, Glassell Park, and surrounding areas). Unlike corporate rideshares, NELA Ride provides community rides with zero surge pricing, and 85% of each contribution goes directly to the local driver.

How is HaciGroup helping communities with civic technology?

HaciGroup is a California 501(c)(3) nonprofit creating open, community-owned platforms like NELA Ride (fair community rides) and The Handy Hack (affordable neighbor handyman repairs), returning agency, safety, and economic value to local residents.

How can I hire a trusted neighbor handyman helper?

Residents can access The Handy Hack to request assistance from vetted local neighbors for plumbing, lighting, drywall, furniture assembly, and everyday home maintenance at neighbor-to-neighbor affordable rates.

Why choose nonprofit community rides over corporate rideshare?

Corporate apps take 40-60% of ride revenue and impose predatory surge pricing. NELA Ride guarantees zero surge pricing for passengers and 85% driver earnings, keeping mobility accessible and keeping money within our local community.

HaciGroup | Community Technology, Affordable Handymen & Fair Rides

1. Acceptance of Terms

Welcome to HaciGroup ("HaciGroup," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the HaciGroup website, the NELA Ride mobile applications (Driver App and Rider App), and any related services (collectively, the "Platform" or "Services").

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE PLATFORM.

These Terms include a mandatory arbitration provision and class action waiver in Section 12, which affect your rights to resolve disputes with us.

2. Description of Services

HaciGroup is a California nonprofit organization dedicated to building community-owned technology. NELA Ride is a community connector platform that helps people request connections with available community drivers.

PLATFORM NATURE:

HaciGroup provides a community connector platform. HaciGroup does not provide transportation, employ drivers, own vehicles, guarantee rides, or provide insurance. Drivers are independent contractors or volunteers who choose to use our Platform. We are not responsible for the acts or omissions of any Driver or Rider.

3. Eligibility & Accounts

Age: You must be at least 18 years old to create an account and use the Platform.
Account Security: You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.
Accuracy: You agree to provide accurate, current, and complete information during registration and to keep it updated.

4. Driver Specific Terms

If you use the Platform as a Driver, you represent, warrant, and agree that:

You possess a valid driver's license and are authorized to operate a motor vehicle in your jurisdiction.
You own or have the legal right to operate the vehicle you use.
You maintain valid vehicle insurance that meets or exceeds state requirements.
You will not discriminate against Riders based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, or age.
You are an independent contractor, not an employee of HaciGroup.

5. Rider Specific Terms

If you use the Platform as a Rider, you agree that:

You will treat Drivers and their vehicles with respect.
You will not transport illegal items, hazardous materials, or weapons.
You are responsible for the conduct of any guests you bring on a ride.
Minors may only ride if accompanied by an adult guardian.

6. Payments & Contributions

NELA Ride operates on a community contribution model.

Contributions: Payments made by Riders are voluntary contributions to support the community driver and the platform.
Distribution: Generally, 85% of the contribution goes to the Driver and 15% to HaciGroup to cover platform maintenance and operations.
Refunds: Contributions are non-refundable once a ride is completed, unless otherwise determined by HaciGroup in its sole discretion.
Taxes: Drivers are solely responsible for reporting and paying all applicable taxes on income received through the Platform.

7. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

Using the Platform for any illegal purpose or in violation of local, state, or federal laws.
Harassing, abusing, threatening, or defrauding other users, drivers, or HaciGroup staff.
Interfering with, damaging, or disrupting the security or performance of the Platform.
Attempting to reverse engineer, decompile, or extract source code from the Platform.
Scraping or harvesting data without express written permission from HaciGroup.

8. Intellectual Property Rights

All content, branding, code, logos, trademarks, and design assets on the Platform are owned by or licensed to HaciGroup. Subject to compliance with these Terms, HaciGroup grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial use.

9. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. HACIGROUP DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HACIGROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES.

11. Indemnification

You agree to defend, indemnify, and hold harmless HaciGroup, its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your access to or use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Dispute Resolution & Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be settled by binding individual arbitration rather than in court.
Class Action Waiver: YOU AND HACIGROUP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. Governing Law & Severability

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

HaciGroup Platform Terms of Service